1. Service Scope
Essentials Plus provides a wide range of professional home and office services, including but not limited to electrical, plumbing, AC servicing, pest control, interior works, event management, and other facility maintenance. Each service is delivered by trained professionals in accordance with the service description provided at the time of booking.
2. Booking and Confirmation
All service bookings are subject to availability. A service request is considered confirmed only upon receiving a booking acknowledgment via SMS, email, or WhatsApp. Customers are requested to provide accurate details (location, contact number, preferred time) to avoid delays.
3. Service Charges and Payments
Pricing will be shared prior to service execution, either as a standard rate or post-inspection estimate. All charges are inclusive of labor and applicable taxes unless stated otherwise. Payments can be made via UPI, net banking, card or cash. Online payment links are secure and time-bound. Additional services requested on-site will be billed separately.
4. Cancellation and Rescheduling
Cancellations or reschedules must be requested at least 4 hours in advance. Cancellations made less than 4 hours before the scheduled time may incur a visit or inconvenience fee. One rescheduling is allowed with 4 hours’ notice, additional reschedules incur a minimum fee to ensure timely, efficient service for all clients. Essentials Plus reserves the right to cancel or reschedule services due to unforeseen circumstances (weather, safety risks or non-availability of personnel).
5. Warranty and Service Guarantee
Most services include a limited workmanship warranty (duration may vary by service category). The warranty does not cover issues arising due to misuse, third-party tampering, or natural wear and tear. In case of dissatisfaction, customers are encouraged to raise a support request within 24 hours for resolution or rework.
6. Liability and Safety
Essentials Plus ensures that all personnel are background-verified and trained. While utmost care is taken during service, Essentials Plus is not liable for: – Pre-existing damages to property or appliances – Losses caused due to customer-supplied materials or instructions. Customers are advised to supervise services involving valuables or restricted-access areas.
7. Customer Responsibilities
Ensure proper access and availability of power/water supply at the service site. Notify Essentials Plus of any special instructions or known hazards in advance. For services involving dismantling or civil work, remove breakables or valuables beforehand.
8. Annual Maintenance Contracts (AMCs)
AMCs are valid for the tenure and scope specified in the agreement. Missed appointments due to customer unavailability will be rescheduled based on the next available slot. AMC cancellations are subject to pro-rated refunds and administrative fees.
9. Data Privacy
Customer data (name, address, contact, service history) is used solely for service delivery and internal improvements. Essentials Plus does not share or sell customer data with third parties without consent.
10. Dispute Resolution
Any concerns or disputes should be reported via email or customer helpline within 3 working days of service. We aim to resolve disputes amicably. If unresolved, the matter may be escalated to our grievance redressal team. Jurisdiction for any legal matters will lie in the courts of Chennai, Tamil Nadu.
