1. Information We Collect

We may collect the following types of information:
  • Personal Details: Name, address, phone number, email, and identity verification when you book a service.
  • Service Data: Booking history, type of services availed, time preferences, and technician feedback.
  • Payment Information: UPI ID, card details, or billing address for processing transactions. (We do not store payment credentials.)
  • Device and Usage Data (for online bookings): IP address, browser type, location data, and access times.

2. How We Use Your Information

We use your data to:
  • Process service requests and confirm bookings
  • Assign verified professionals for job execution
  • Provide billing and invoice documentation
  • Communicate service updates, offers, or changes
  • Improve service quality through analytics and feedback
  • Resolve disputes or follow up on warranty claims

3. Information Sharing and Disclosure

We do not sell or rent your personal data. However, we may share it:

  • With authorized service providers strictly for service execution
  • With payment gateways for processing transactions
  • If required by law or to enforce our Terms and Conditions
  • To prevent fraud or ensure safety for you and our personnel

All vendors and technicians associated with Essentials Plus are bound by confidentiality agreements and data protection standards.

4. Data Retention

Your information will be retained for as long as needed to:

  • Fulfill the purpose for which it was collected
  • Comply with legal, tax, or regulatory requirements
  • Improve our internal processes and customer experience

You may request deletion of your data, subject to any legal obligations we must fulfill.

5. Security Practices

  • We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, or alteration. This includes encrypted channels for online data and access restrictions on sensitive records.

6. Your Rights

As a user, you have the right to:

  • Access or update your personal information
  • Request a copy of your stored data
  • Opt out of marketing communication
  • Request deletion of your data (unless required by law)

All requests can be sent to: support@essentialsplus.in

7. Updates to This Policy

  • This Privacy Policy may be updated periodically. Any material changes will be communicated on our website or directly via email/WhatsApp if applicable.

8. Contact Us

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